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Automaise Solutions
Automaise offers a suite of AI solutions to help customers obtain a more satisfying support experience whilst optimizing agents’ productivity by 50% - achieving results as quickly as 3 weeks.
Automaise AI
Traditional chatbots are rule-based and trained with generic industry data, yielding limited results and subpar customer experience.
Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behavior of your customers by continuously learning from your best agents and training on your customer support data.
We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.
Customer Assistant
On average, 35% of support interactions are repetitive (where is my order?, how to reset my password?, can I reschedule?, etc.) and can be fully automated.
Automais's AI-powered Intelligent Virtual Assistant enables you to automate these repetitive interactions through:
- Intelligent chat/voice bots
- Email & Contact form automation
- End-to-end transactional operations
- Self-service enablement
- Case ticket automation
We empower your customers to get instant resolutions and free your agents to focus on what matters most - providing quality support.
Agent Assistant
Agents spend more than 50% of their time on repetitive tasks such as information retrieval, ticket prioritization, etc. On average, they consult 5-6 different platforms for resolving tickets, resulting in increased AHT & FRT.
The Automaise Agent Assistant augments agent productivity by automating repetitive and time-consuming tasks. We empower agents to provide attentive, accurate, and faster resolutions by:
- Providing context information
- Suggesting Next-Best-Action
- Gathering missing information
- Selecting templates
- Triaging & prioritizing tickets
We are the support for those who support your customers.
Automaise
impact in
numbers
Agent Productivity:
4x
in 30 days
Improvement in AHT:
50%
in 60 days
Improvement in CSAT:
15%
in 45 days
Improvement in FRT:
80%
in 30 days
Fully integrated with
A growing set of ready to plug integrations with the most used platforms.
Different platform? Custom system?
Case studies
See how top brands use Automaise to improve customer service through intelligent automation.
Leroy Merlin
Automaise's Customer Assistant delivers 85% automation of all customer interactions over chat.
Learn more
Caravela
Vasco, a 365 transactional digital assistant automating over 85% of all customer interactions.
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Thanks to Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams more successfully. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.
Altice
Joana Serra
With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.
CTT
André Silva
At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise. Thanks to deploying their AI solution, today we can adapt to different customer scenarios and communicate flexibly with our clients.
Caravela Seguros
Paulo Cruz
Intelligent Automation: the game changer for top retailers & e-tailers
See how retailers are reducing First Response Time up to 90%, by deploying Intelligent Automation solutions.
Some features
With a unique mix of conversational AI, NLP, deep learning and bits of RPA, we deliver hyper-automation for customer service. Fully flexible integrating upstream (true omnichannel) and downstream (any transactional scenario you can think of).
Become a
partner
Let's work together.
Automaise was designed from the ground up to onboard partners.
Our mission is to democratize enterprise grade intelligent automation to every organization.
We strongly believe in intelligent automation to improve everyone’s life.
