Industry:

Insurance

Country:

Portugal

Company:

Caravela Seguros is one of the fastest growing insurance companies in Europe, growing 20% YoY. Its customer centric approach establishes high service standards, for Caravela it is determinant to be only one click away from customers. Assist clients, permanently, on their daily life, is the major objective.

90% of the topics related ​to insurer/client interactions ​covered​.

CRM Integration

Solution

Backoffice Process Assistant

Achievement

84%​

Self-service rate​

Main Achivements

  • 45% improvement in claim management efficiency
  • AHT improvement​
  • 4 weeks to get results​

The challenge

  • Customers demand autonomy when it comes to manage their ​insurance policies and it was Caravela’s aim to provide them with ​self-service 24/7/365.​
  • The insurance company needed a conversational assistant that went way beyond the standard FAQ interactions. ​

The solution

  • Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests. ​
  • Automaise’s Cognitive NLP and AI flow orchestration empowers a digital assistant that understands complex human language and is prepared to handle the most complex requests, independently.​

Explore other success stories

Industry

Insurance

51%​ of medical claims ​fully automated.
Shell

Industry

Ecommerce/Retail

0,5%​ increase in revenue derived from improved pricing strategy​.

Industry

Ecommerce/Retail

0,5%​ increase in revenue derived from improved pricing strategy​.

Start improving customer service now!

Automaise’s solutions are designed for companies with 10 to 5.000 support agents.

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