Customer care is overwhelmed by calls, chats, and emails? Automaise AI Agents handle high volumes instantly.Scaling customer support shouldn’t mean scaling costs. Automaise uses AI Agents to automate calls, chats, and emails.Automaise automates customer care cutting response times, improving resolution rates, and optimizing support operations.
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Meet Automaise’s AI Agents
Automaise’s AI Agents revolutionize customer experience with conversational AI, case ticketing, agent assistance, and backoffice automation. Experience the future of contact centers today — boosting productivity and enhancing customer satisfaction.
Give your customers the freedom to speak naturally.
From account updates to orders and appointments, the AI Voice Assistant delivers fast, accurate support. Routine inquiries are handled automatically while it guarantees a smooth transition to a human agent whenever necessary.
Our AI Voice Assistant executes sales scripts, nurtures leads, qualifies prospects, and identifies opportunities for up-selling or cross-selling.
It also updates client data and resolves inquiries, making outbound engagement faster and more effective.
The AI Chat Assistant delivers accurate, personalized support across text channels such as WhatsApp, Telegram, SMS, email, live chat, and social media.
It handles full transactional operations, including profile updates, orders, payments, and document downloads, with real-time translation and smooth escalation to human agents for complex issues.
Support your internal teams’ needs just as efficiently.
The AI Chat Internal Helpdesk simplifies knowledge base navigation, letting employees quickly find accurate, up-to-date information without searching across multiple platforms. It handles multi-department inquiries, integrates with ERP, CRM, and project management tools, and maintains strict security and compliance.
Empower your agents with real-time AI support.
Agent Assist actively listens to every customer interaction, providing contextual information, suggested answers, and next-best actions. This reduces average handling time, minimizes repetitive tasks, and improves first-contact resolution, boosting team performance and client satisfaction.
Deliver consistent, intelligent guidance across every channel.
Working across voice, chat, social media, WhatsApp, and phone, Agent Assist leverages generative AI to provide instant answer proposals, translations, summaries, and smart tools. Agents receive accurate, efficient, and personalized support in real time.
Work smarter without having to switch tools.
Agent Assist connects directly with your CRM, CCaaS, CTI, and more, surfacing knowledge, case data, and replies exactly when and where agents need them.
Streamline repetitive and time-consuming tasks.
AI Workflows manages thousands of requests simultaneously, from order processing to claims management, with speed, consistency, and accuracy.
Much more than simple task automation.
Orchestrate entire workflows that collect data, trigger actions, and complete multi-step processes automatically, without human intervention.
So your agents never have to leave their workspaces.
Different platform? Custom system?
Powering Success Together
Improvement in Customer Satisfaction Score:
15%
in 45 days
Improvement in First Response Time:
80%
in 30 days
Increase in Agent’s Productivity:
4x
in 30 days
Improvement in Average Handling Time
60%
in 60 days
Find out how Intelcia is shaping the future of customer service — with AI-powered results you can measure in weeks
Improvement in agents’ Average Handling Time
Automaise has allowed us to achieve efficiency improvements north of 70% by leveraging AI to help our support agents spend less time on repetitive tasks. We have been able to provide faster support to our customers, whilst improving operational efficiency.
Automation rate of the webchat interactions
With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.
78%
Automation on social care
With Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.
At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise.
“PRIO’s strategy became more robust when reinforced with the inputs provided by the AI solution developed by Automaise.”
Market Analyst, Prio
“Automaise has allowed us to achieve efficiency improvements north of 70% by leveraging AI to help our support agents spend less time on repetitive tasks. We have been able to provide faster support to our customers, whilst improving operational efficiency.”
Head of Operational Excellence, 360imprimir.pt / Bizay
“Thanks to Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams more successfully. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.”
Digital Marketing Manager, Altice
“At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise. Thanks to deploying their AI solution, today we can adapt to different customer scenarios and communicate flexibly with our clients.”
Marketing Director, Caravela
“With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.”
Service Manager, ViaCTT
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