Login

Automaise Support Genius

Conversational AI

Omni-channel virtual assistants across voice and text channels

Automaise’s AI Virtual Assistants are capable of autonomously handling support interactions, automating communications, executing transactions, providing answers based on knowledge bases and, much more.
icon conversational ai 38

Brands that already took their Customer Service Operation to the next level with Automaise

AI Voice Assistant

Introducing our Voice Assistant solution, powered by cutting-edge Generative AI for dynamic responses and seamless transactional capabilities. Experience human-like interactions and smooth handover to human support for comprehensive customer assistance.

transational capabilities
The AI Voice Assistant can perform tasks such as data changes, payments, service subscriptions, or purchases without human intervention.
kb answering
Agents are not required to respond to queries when answers are readily available in internal knowledge bases; the AI Voice Assistant handles this autonomously.
human like interactions
Experience conversations with our AI Voice Assistant that feel natural and engaging, mimicking human interaction patterns to enhance user experience.
generative ai
Harness the power of Generative AI to enable our Voice Assistant to dynamically generate responses, ensuring adaptability and relevance to diverse customer queries.
handover to agent
Seamlessly transition from AI to human support whenever needed, ensuring a smooth escalation process for complex or sensitive inquiries.
multi language support
Expand your reach and serve diverse customer bases with our Voice Assistant solution, equipped with multi-language support to facilitate seamless communication in different languages.

AI Voice Assistant

for inbound

defleting interactions
Clients no longer need to wait for inquiries about common topics; they can receive immediate, accurate responses automatically.
customer support 1
Assisting customers with inquiries, troubleshooting, and resolving issues efficiently.
account management 1
Helping customers manage their accounts, including balance inquiries, payment processing, and account updates.
availability 24
Voice is the preferred support channel for many clients, and being available 24/7 via a simple call can be a game-changer for your business.
information retrieval 1
Providing quick access to information such as product details, policies, and more.
appointment schedulling 1

Facilitating the booking of appointments, reservations, or service requests.

order management 1
Assisting with order placement, tracking, and status inquiries.
100 tailorable 1
Fully customizable according to any business needs and processes. No painful trade-offs.

AI Voice Assistant

for outbound

troubleshooting 1
Utilize an AI-powered voice assistant that autonomously contacts your customers to resolve incoming issues, whether they involve missing information, special requirements, payment requests, or any other business needs.
data updating 1
Tired of dealing with missing data in your client profiles? Our AI Voice Assistant can help by reaching out to each client individually, requesting the necessary information, and autonomously updating the CRM with the data collected.
sales 1
AI Voice Assistant is equipped to execute a script while also employing persuasive abilities to address client inquiries and emphasize the key selling points of your products, ultimately driving successful sales.
cross selling 1
Identify clients who are suitable candidates for service upgrades or additional products. Our AI Voice Assistant will then reach out to each one with a personalized call to assess their interest and facilitate the sale.
lead nurturing 1
Foster relationships and build trust with prospects using our AI-powered outbound voice assistant, delivering timely and relevant information to nurture leads through the sales funnel.
lead qualification 1
Streamline your lead qualification process with our outbound voice assistant, intelligently assessing prospect interest and qualifying leads based on predefined criteria.

AI Chat

Client Self-Service

natural language understanding 1

Capable of understanding and responding to client inquiries in natural language.

kb integration 1

Integrated with comprehensive knowledge bases to provide accurate and up-to-date information to clients.

transational capabilities

Performs end-to-end operations and transactions such as updating personal profile data, downloading documents, placing orders, making payments and more.

multi channel support 1

Available across multiple channels including web chat, mobile apps, WhatsApp and social media platforms.

personalization 1

Provides personalized responses based on client profiles and history, enhancing the user experience.

availability 24

Accessible to clients at any time, day or night, allowing them to get assistance and perform operations whenever needed.

real time translation 1

Interacts with clients in any language via chat, eliminating language barriers. If the interaction is handed over to a human agent, real-time translation remains functional, enabling every agent to interact with every client.

escalation to human agents 1

Ensures smooth transitions to human agents when topics require human intervention.

AI Chat

Internal Helpdesk

natural language understanding 1

Capable of understanding and responding to client inquiries in natural language.

kb integration 1

Integrated with comprehensive knowledge bases to provide accurate and up-to-date information to clients.

kb navigation 1
Teams can effortlessly navigate the company’s knowledge bases directly through chat, eliminating the need to search across multiple documents or platforms.
multi department support 1
Handles inquiries across various departments including HR, IT, finance, and operations.
integration with business systems 1
Integrates with enterprise systems such as ERP, CRM, and project management tools for streamlined operations.
security and compliance 1
Ensures data security and compliance with internal policies and regulations during all interactions.

Automaise Support Genius product suite

Support Genius is a suite of products to radically improve customer service operations by:

  • Deflecting interactions associated to a wide range of topics
  • Empowering support agents with AI-based tools that will maximise their productivity
  • Safely automate basic to complex back-office workflows
Conversational AI

Conversational AI

Conversational AI is an AI-powered front office solution to assist brands reducing the number of support case tickets and calls by deflection.

Agent Assist

Is an AI-based copilot solution designed to maximize the productivity of customer service agents & improve support teams efficiency.

Case Automation

Case Automation

Case Automation is a solution that allows you to super charge your CRM or case ticket manager with AI automation.

Backoffice Automation

Backoffice Automation solution allows organizations to intelligently automate high complexity processes in a safe and efficient way.

Contact us

Start improving customer service with AI now!

Book a 30 minutes call with a productivity specialist.
No strings attached.

Automaise stands as the premier customer service automation solution, seamlessly orchestrating customer journeys while profoundly enhancing agent productivity. Automaise’s state-of-the-art no-code AI platform empowers businesses to take their business to the next level.

Follow Us

Link Linkedin Youtube

Products

Conversational AI

Automaise OS

Resources

Case Studies

Insurance/Banking

Retail

Contact Center/Telco/Logistics

Industry

© 2024 Automaise. All rights reserved.