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Industry:

Insurance

Country:

Portugal

Company:

Ageas is an international insurance group headquartered in Brussels and present in 14 European and Asian countries. Almost 2.000 employees and 2.722 brokers, in Portugal, serve some 1,7 million clients under the various commercial brands: Ageas Seguros, Ageas Pensões, Médis, Ocidental and Seguro Directo.

Case Studies

84% prediction accuracy rate ​of top 3 categories​ with AI-based customer service solution.

CRM Integration

Solution

Backoffice Automation

Achievement

84%​

Prediction accuracy rate ​ of top 3 categories

Ageas Main Achievements using AI in Customer Service

Main Achivements

  • 45% improvement in claim management efficiency
  • AHT improvement​
  • 4 weeks to get results​

The challenge

  • Report claim processes, from the mediators, consist of a flow that is prone to error and requires extensive human input. ​
  • This affected the handling process’s speed and efficacy, generating unnecessary delays for the policy holders and increasing overhead costs.​

The solution

  • Automaise used Machine Learning to analyze claim submissions history and, based on a wide range of data, predict the mediator inputs during the claim reporting process. ​
  • By applying Automaise’s solutions to a dataset of claim submissions and contextual data, the user experience improved and the errors decreased. ​

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Automaise stands as the premier customer service automation solution, seamlessly orchestrating customer journeys while profoundly enhancing agent productivity. Automaise’s state-of-the-art no-code AI platform empowers businesses to take their business to the next level.

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