Case Automation is a solution that allows you to super charge your CRM or case ticket manager with AI automation.
Automatically generates new cases based on incoming customer inquiries or issues.
Uses NLP to understand and categorize customer messages, routing them to the appropriate teams or departments.
Analyzes and prioritizes cases based on urgency, customer profile, or predefined criteria.
Routes cases to the most appropriate agent or team based on skills, workload, or specialization.
Integrates with a comprehensive knowledge base to suggest solutions and provide relevant information to agents.
Generates suggested responses or resolutions based on historical data and best practices, accelerating case resolution times.
Automates repetitive tasks and actions within the case management process, improving efficiency and reducing manual effort.
Automatically escalates cases that require higher-level intervention or specialized expertise.
Seamlessly integrates with CRM systems to update case statuses, customer records, and communication history.
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