Since ChatGPT has become available, Large Language Models (LLMs) have been the center of heated debates. LLMs are language models that consist of neural networks with numerous parameters, trained on vast amounts of text to “learn” and perform various tasks.
Despite the exceptional performance of existing Large Language Models, such as ChatGPT, there has been a lack of reliable models specifically tailored for customer support operations—a model that can deliver efficient and sustainable performance. That’s why we are thrilled to introduce our very own Large Language Model: Quokka. Developed and trained with a focus on addressing customer service-related challenges.
What sets Quokka apart?
Unlike other models that require substantial computational resources, Quokka stands out for its environmental consciousness and sustainability. It is at least 25 times smaller than ChatGPT while still achieving comparable performance in customer service tasks.
“The foundational models offered by market leaders are generic and lack specificity. So, the need arose to create our own model to meet unique requirements and offer greater efficiency compared to other alternatives,” explains Fábio Pinto, Head of AI at Automaise.
“When developing this model, our emphasis was not on coding skills, as there are already numerous models available for that purpose. Instead, we focused on ensuring Quokka could express itself effectively in European Portuguese and perform a wide range of tasks in that language—a capability that most existing models lack,” adds Fábio Pinto.
Automaise Quokka: Privacy at Its Core
Quokka also prioritizes security, addressing concerns that many companies have with other models. “Certain companies handle highly sensitive data and prefer not to route their information through the main models available due to security reasons. With our Large Language Model hosted on our own servers, we have successfully resolved this issue,” states Ernesto Pedrosa, CEO of Automaise.
Quokka, the Large Language Model developed by Automaise, has significantly propelled Automaise’s Support Genius—an advanced solution adopted by multiple companies to enhance the productivity of their customer support operations, making their work more efficient, faster, and less repetitive.
A base model version of Quokka is available on Hugging Face as an open-source resource for those interested in accessing it.
