Login

Automaise Support Genius

Agent Assist

AI-based agent augmentation that turns agents into super agents

Is an AI-based copilot solution designed to maximize the productivity of customer service agents & improve support teams efficiency.
Watch Demo Video
Agent Assistant Automaise 1 768x469 1

Brands that already took their Customer Service Operation to the next level with Automaise

time graphic 01

What it is and how it works

active listening
Actively “listens” or “reads” every client interaction in real time, automatically delivering the requested information along with the context details onto your agents’ screen.
automated searches
No more manual searches on KB or platforms! Transform the way your team access’s information by consolidating data seamlessly on a single window, inside the CRM.
omnichannel

Agent Assist solution is omnichannel, works for both voice and conversational channels – chat, social media, WhatsApp, phone and more. 

internal virtual agent
Introduce the innovative ‘Ask Genius’, providing personalized live assistance tailored to each agent. You’re agents can ask Genius anything – it will come up with accurate answers within the business scope.
transational capabilities
Address change requests, along with other inquiries like order status and pricing, can be fully automated from email receipt to CRM update, minimizing agent intervention.
generative ai
Empower your agents with GenAI. Promptly deliver answer proposals to agents (human error to near-zero) across voice and written channels, elevating your customer service operations and your clients overall satisfaction.
next best action
Streamline operations by delivering personalized responses and actions that precisely align with each customer’s individual needs.
smart tools
A toolset empowering agents with the capabilities to translate, summarize, or pinpoint specific details with a single click.
integrates with your crm
Seamlessly integrates with every CRM in the market and any software solution you might need to retrieve information from.
next best action

Next
Best Action

Streamline operations by delivering personalized responses and actions that precisely align with each customer’s individual needs.

smart tools

Smart
tools

A toolset empowering agents with the capabilities to translate, summarize, or pinpoint specific details with a single click.

integrates with your crm

Integrates with
your CRM

Seamlessly integrates with every CRM in the market and any software solution you might need to retrieve information from.

→ From zero to go-live in a matter of weeks, not months. 

→ Working as customer service agent doesn’t need to be nerve-racking and exhausting anymore. 

What it is and how it works

client satisfaction
Remarkable 15% improvement in Customer Satisfaction Score within a swift 45-day period.
team performance
Impressive 60% enhancement in Average Handling Time, demonstrating efficiency gains within the initial 60 days.
onboarding and training 1
Seamless onboarding process and rapid training program, ensuring agents benefit from the constant support of a dedicated assistant throughout their journey.
improvements in quality of work life for agents
Reduced stress levels and work-related anxiety by providing a solution that navigates knowledge bases, automatically fetching necessary information a providing it to the agent. Repetitive task reduced to near zero.
Agent Assistant Automaise 1 768x469 1

Ultimately, agents spend up to 70% less time performing admin tasks and more time serving customers.

Agent Augmentation helps agents become more productive by:

Classifying and routing support interactions

Suggesting answers

Automatically fetching order/context information

Suggesting Next-Best-Action

Providing context information, from multiple business platforms

Gathering missing information

Pinpointing context information

Transactional workflows

No-code AI Flows

Powerful plug & play AI Add-ons

Automaise Support Genius product suite

Support Genius is a suite of products to radically improve customer service operations by:

  • Deflecting interactions associated to a wide range of topics
  • Empowering support agents with AI-based tools that will maximise their productivity
  • Safely automate basic to complex back-office workflows
Conversational AI

Conversational AI

Conversational AI is an AI-powered front office solution to assist brands reducing the number of support case tickets and calls by deflection.

Agent Assist

Is an AI-based copilot solution designed to maximize the productivity of customer service agents & improve support teams efficiency.

Case Automation

Case Automation

Case Automation is a solution that allows you to super charge your CRM or case ticket manager with AI automation.

Backoffice Automation

Backoffice Automation solution allows organizations to intelligently automate high complexity processes in a safe and efficient way.

Contact us

Start improving customer service with AI now!

Book a 30 minutes call with a productivity specialist.
No strings attached.

Automaise stands as the premier customer service automation solution, seamlessly orchestrating customer journeys while profoundly enhancing agent productivity. Automaise’s state-of-the-art no-code AI platform empowers businesses to take their business to the next level.

Follow Us

Link Linkedin Youtube

Products

Conversational AI

Automaise OS

Resources

Case Studies

Insurance/Banking

Retail

Contact Center/Telco/Logistics

Industry

© 2024 Automaise. All rights reserved.